FAQ

How can I get Genogrami on my iPad?

Get your iPad version of Genogrami from the App Store. It's free.

Why would I use it?

What are the supported diagramming symbols?

See Features for symbol list and functionality overview.

What are the limitations of the free version?

Genogrami is a free iPad app that can be used indefinitely with the following limitations:

How do I register for a full version?

Access to full Genogrami service is subscription-based. You have two choices of unlocking the full functionality:

The pricing is the same, no matter which purchase option you choose.

How can I manage my Genogrami subscriptions?

For subscriptions purchased via iTunes You can use iTunes Store.

Subscriptions acquired using PayPal can be managed within Your PayPal account.

I have bought subscription via iTunes but when I sign in to my web account I do not have it. What's wrong?

If You have purchased subcription via iTunes, please sign in with Your iPad to activate it. After that, it will be also active on Your web account.

What about privacy?

The Genograms you create are assigned to your individual account and securely stored on our servers. Only you can access your genograms using your email address and password of choice. If you forget your password, we'll send you an email with instructions on how to reset it. You may also want to read our Privacy Policy.

How do I send feedback or request new features?

Use our Contact Form or email

When are the web editor and synchronisation coming?

Very soon! It's currently in testing phase. Once you , we'll be happy to inform you as soon as the functionality is publicly available.